result_url question

herzow · Post by **herzow** » Wed Sep 30, 2009 1:52 pm

It seems like you're hitting my result URL twice per call.

Once with NO DATA and then a second time with the results I expected from your documentation.

Is this normal?

support · Post by **support** » Wed Sep 30, 2009 2:01 pm

No, could you please provide us with more IVR context so that we may better troubleshoot this IVR issue?

Regards,
Plum Support

herzow · Post by **herzow** » Wed Sep 30, 2009 2:09 pm

My system right now is setup to send emails whenever my result URL is hit.

I'm getting two per call.

One with NO DATA

and a second with the results.

support · Post by **support** » Wed Sep 30, 2009 5:06 pm

Hi,

Sorry, I misunderstood your initial post.

The first time result_url gets called is during a GET request where the URLs for start_url and result_url are validated when IVR calls are queued. This GET request includes no variables, which explains why you see no data.

The second time result_url gets called is when the IVR call completes and the outbound IVR system sends a POST request with all the variables and results that you see.

Hope this clarifies things for you.

Regards,
Plum Support

herzow · Post by **herzow** » Wed Sep 30, 2009 6:29 pm

Thank you

Plum IVR Support

result_url question

result_url question

more IVR context?

Email Notifications

result_url and how it works for IVR outbound calls

Thank you.