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Blind <transfer> related questions

Questions and answers about IVR programming for Plum DEV

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jcanter
Posts: 47
Joined: Thu Jun 19, 2003 8:54 am

Blind <transfer> related questions

Post by jcanter »

I would like to setup a way to speak audio to one or both callers on a successful transfer. I am attempting the following but not having much luck. As far as I can tell, the <filled> tag is not even executing:

Code: Select all

    <transfer bridge="false" name="theCall" destexpr="app_xferNumber">
      <audio expr="app_audio_path+'xfer.XferCall.ul'">
        Please hold while your call is transfered.
      </audio>

      <filled>
        <log>
          <value expr="theCall"/>
        </log>
        <prompt>
           Hello World.
        </prompt>
      </filled>
    </transfer>
Should this work?
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jcanter
Posts: 47
Joined: Thu Jun 19, 2003 8:54 am

Post by jcanter »

On a related note, I am having difficulty using the transferaudio attribute. The transfer never completes. My code looks like this:

Code: Select all

  <form id="XferCall">
    <block>
      <assign name="app_xfered" expr="app_xferNumber"/>
    </block>
    <transfer bridge="false" name="theCall" destexpr="app_xferNumber" transferaudio="audio/battlecry.wav" >
      <audio expr="app_audio_path+'xfer.XferCall.ul'">
        Please hold while your call is transfered.
      </audio>
    </transfer>
  </form>
And the log looks like this.

Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [inet] EVENT: Attempting to fetch http://localhost/apps/test/audio/battlecry.wav
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] EVENT: Audio segment from the URL audio/battlecry.wav added to prompt queue
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: > Stripping WAV header
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Stripping WAV header -- starting with RIFF header
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Stripping WAV header -- moving on to analyzing file encoding
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Stripping WAV header -- starting into the data chunk
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: WAV file is linear 16-bit
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: > Converted and copied audio source of size 706569 to queue
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Audio data from audio source object successfully added to prompt queue
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: > Destructing a PVXpromptSourceURL object
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Closing VXIinet connection
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [vxi] DEBUG: PromptManager::PlayFiller()
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] EVENT: Playing filler!
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Cutting the queue file of size 706569
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Renaming queue file: /tmp/filetJpAwr
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: > Initializing PVXpromptQueue object
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: Opening a file descriptor for the play file
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] DEBUG: File descriptor for play file opened
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [dx] DEBUG: in playfillerfile()
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [dx] DEBUG: calling dx_play filler
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [dx] DEBUG: new state: 32
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [prompt] EVENT: Queued prompts dispatched to PVXdxi engine to be played as filler
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [tel] EVENT: TransferBlind: 5505
Fri 20 Feb 2004 10:46:53 AM EST (000009;003;1077291928) [gc] DEBUG: gc_BlindTransfer(32, 5505, NULL, 0, EV_ASYNC) Success
Fri 20 Feb 2004 10:46:55 AM EST (000009;003;1077291928) [gc] DEBUG: ********* Received a GC event *********
Fri 20 Feb 2004 10:46:55 AM EST (000009;003;1077291928) [gc] DEBUG: GCEV_FATALERROR
Fri 20 Feb 2004 10:46:55 AM EST (000009;003;1077291928) [gc] DEBUG: while in the 4 GC call state
Fri 20 Feb 2004 10:46:55 AM EST (000009;003;1077291928) [gc] ERROR: Fatal error occurred - closing device and re-opening it
Fri 20 Feb 2004 10:47:05 AM EST (000009;003;1077291928) [gc] DEBUG: E1 or T1 device being opened
Fri 20 Feb 2004 10:47:05 AM EST (000009;003;1077291928) [gc] DEBUG: gc_OpenEx(:N_dtiB1T4:P_pdk_us_mf_io:V_dxxxB1C4, EV_SYNC) Success
Fri 20 Feb 2004 10:47:05 AM EST (000009;003;1077291928) [gc] DEBUG: GCST_NULL is the new GC call state after processing
Fri 20 Feb 2004 10:48:21 AM EST (000009;003;1077291928) [dx] DEBUG: dx_play termmask: 512
Fri 20 Feb 2004 10:48:21 AM EST (000009;003;1077291928) [dx] DEBUG: in playfillerfile()
Fri 20 Feb 2004 10:48:21 AM EST (000009;003;1077291928) [dx] DEBUG: calling dx_play filler
Fri 20 Feb 2004 10:48:21 AM EST (000009;003;1077291928) [dx] DEBUG: new state: 32
Fri 20 Feb 2004 10:49:50 AM EST (000009;003;1077291928) [dx] DEBUG: dx_play termmask: 512
Fri 20 Feb 2004 10:49:50 AM EST (000009;003;1077291928) [dx] DEBUG: in playfillerfile()
Fri 20 Feb 2004 10:49:50 AM EST (000009;003;1077291928) [dx] DEBUG: calling dx_play filler
Fri 20 Feb 2004 10:49:50 AM EST (000009;003;1077291928) [dx] DEBUG: new state: 32
Fri 20 Feb 2004 10:51:18 AM EST (000009;003;1077291928) [dx] DEBUG: dx_play termmask: 512
Fri 20 Feb 2004 10:51:18 AM EST (000009;003;1077291928) [dx] DEBUG: in playfillerfile()
Fri 20 Feb 2004 10:51:18 AM EST (000009;003;1077291928) [dx] DEBUG: calling dx_play filler
Fri 20 Feb 2004 10:51:18 AM EST (000009;003;1077291928) [dx] DEBUG: new state: 32
[/code]
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
Contact support

IVR platform does support blind transfer

Post by support »

The Blind Transfer functionality is not supported on the IVR hosted environment. While the plum IVR platform does support blind transfer it also requires special pbx support to support hook flash functionality which is not available on our local carrier. Blind Transfer is supported by a variety of pbxs and carriers, so there is a good chance that if you have deployed a plum IVR server in a production environment, blind transfer should work fine (provided your phone carrier and pbx support hook flash)

For the hosted IVR environment, use blind transfer instead.
hope this helps,

Plum Support Team
Last edited by support on Thu Feb 25, 2010 5:18 pm, edited 2 times in total.
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jcanter
Posts: 47
Joined: Thu Jun 19, 2003 8:54 am

Post by jcanter »

Blind transfers do in fact work on our PBX. This is how we are handeling all transfers. However, we are having problems as I listed. Thing such as the transcferaudio attribute are not working.
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
Contact support

blind transfers in IVR applications

Post by support »

My mistake; I thought you were utilizing the hosted IVR environment.

a few considerations to keep in mind for blind transfers:
<audio> tags must be contained within <prompt> elements when they are embedded in <transfer> tags. An example to illustrate:

Code: Select all

<transfer bridge="false" name="theCall" destexpr="app_xferNumber" transferaudio="audio/battlecry.wav" > 
   <prompt>
      <audio expr="app_audio_path+'xfer.XferCall.ul'"> 
        Please hold while your call is transfered. 
      </audio>
   </prompt> 
</transfer>


Its possible this could be why the transfer is not working correctly.
Also, the <filled> tag will not execute when they are placed in <transfer> tags using blind transfer; the filled tag behavior will only execute for bridge transfers. This is due to the nature of Blind transfers; they are unsupervised and as such they don't return status information on whether the transfer occurred successfully or not.

This is considered standard behavior according to the w3c regarding transfer functionality:
http://www.w3.org/TR/2004/PR-voicexml20 ... dml2.3.7.1

Try nesting the <audio> tag within a <prompt> tag as in the above IVR example and see if it that works.

kind regards,

Plum Support
Last edited by support on Thu Feb 25, 2010 5:19 pm, edited 3 times in total.
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jcanter
Posts: 47
Joined: Thu Jun 19, 2003 8:54 am

Post by jcanter »

What you said about the <filled> tags only working with bridged transfers makes sense, however I am not having a problem with the <audio> tag working. My other question is in regards to the transferaudio attribute:

Code: Select all

<transfer bridge="false" name="theCall" destexpr="app_xferNumber" transferaudio="audio/battlecry.wav" >
Does this also only work with bridged transfers?[/quote]
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
Contact support

transfer audio works with bridge transfers on IVR system

Post by support »

transfer audio works with bridge transfers on the IVR system; the behavior for blind transfers with transferaudio declared can cause unexpected results.
Last edited by support on Fri Jan 15, 2010 6:23 pm, edited 2 times in total.
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jcanter
Posts: 47
Joined: Thu Jun 19, 2003 8:54 am

Post by jcanter »

I must be doing something wrong then. This fails whenever I try to add transferaudio. Here is the code I use.

Code: Select all

  <form id="XferCall">
    <block>
      <assign name="app_xfered" expr="app_xferNumber"/>
    </block>
    <transfer bridge="false" name="theCall" destexpr="app_xferNumber" transferaudio="audio/beep.ul" >
      <audio expr="app_audio_path+'xfer.XferCall.ul'">
        Please hold while your call is transfered.
      </audio>
    </transfer>
  </form>
{/code]

This is the log from a call:

[code]
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Opening VXIinet connection to audio/xfer.XferCall.ul
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [inet] EVENT: Attempting to fetch http://localhost/apps/test/audio/xfer.Xfer
Call.ul
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] ERROR: Unsupported file type of text/html; charset=iso-8859-1
 in PVXpromptSourceURL constructor
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] EVENT: Audio segment from the URL audio/xfer.XferCall.ul added to p
rompt queue
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] ERROR: Unrecognized format in pvxPromptConvertCopySource
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: > Destructing a PVXpromptSourceURL object
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] ERROR: Failure during pvxPromptConvertCopySource
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Queueing audio
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] EVENT: bargein set to true
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] EVENT: INPUTMODES set to "DTMF"
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Constructing a PVXpromptSourceText object
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Using 127.0.0.1 for the TTS Engine IP address
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Initializing a PVXpromptSourceText object
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] EVENT: Audio segment added to prompt queue from TTS text/plain;char
set=wchar_t for:
---------

        Please hold while your call is transfered.  
      
---------
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: > Converted and copied audio source of size 23760 to queue
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Audio data from audio source object successfully added to pr
ompt queue
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Destructing a PVXpromptSourceText object
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [vxi] DEBUG: PromptManager::PlayAll()
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: In OSBpromptPlay()
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Waiting for old audio to finish in OSBpromptPlay()
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: > Clearing the last play file from the PVXpromptQueue object
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] EVENT: Previously playing audio (if any) has finished
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Cutting the queue file of size 23760
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Renaming queue file: /tmp/filebvdAPl
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: > Initializing PVXpromptQueue object
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Opening a file descriptor for the play file
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: File descriptor for play file opened
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [dxi] DEBUG: input modes = 2
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [dx] DEBUG: in playfile
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [dx] DEBUG: dxutil_playfile: terminate on DTMF
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 2
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] EVENT: Newly queued prompts are now being played
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: In OSBpromptWait()
Mon 22 Mar 2004 10:14:15 AM EST (000009;003;1079968395) [prompt] DEBUG: Waiting for any playing audio to finish in Wait()
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 0
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 0
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: > Clearing the last play file from the PVXpromptQueue object
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Deleting play file: /tmp/filebvdAPl
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Closing the file descriptor for the last play file
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] EVENT: Previously playing audio (if any) has finished
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Queueing audio
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] EVENT: bargein set to true
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: > Constructing a PVXpromptSourceURL object
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: > Merging properties VXIMap with ref VXIMap
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Opening VXIinet connection to audio/beep.ul
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [inet] EVENT: Attempting to fetch http://localhost/apps/test/audio/beep.ul
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] EVENT: Audio segment from the URL audio/beep.ul added to prompt que
ue
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: > Converted and copied audio source of size 1600 to queue
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Audio data from audio source object successfully added to pr
ompt queue
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: > Destructing a PVXpromptSourceURL object
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Closing VXIinet connection
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [vxi] DEBUG: PromptManager::PlayFiller()
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] EVENT: Playing filler!
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Cutting the queue file of size 1600
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Renaming queue file: /tmp/fileGS7Vq5
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: > Initializing PVXpromptQueue object
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: Opening a file descriptor for the play file
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] DEBUG: File descriptor for play file opened
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [prompt] EVENT: Queued prompts dispatched to PVXdxi engine to be played as f
iller
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [tel] EVENT: TransferBlind: 5500
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [gc] DEBUG: gc_BlindTransfer(32, 5500, NULL, 0, EV_ASYNC) Success
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:18 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:19 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [dx] DEBUG: new state: 32
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [gc] DEBUG: ********* Received a GC event *********
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [gc] DEBUG: GCEV_FATALERROR
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [gc] DEBUG: while in the 4 GC call state
Mon 22 Mar 2004 10:14:20 AM EST (000009;003;1079968395) [gc] ERROR: Fatal error occurred - closing device and re-opening it
Mon 22 Mar 2004 10:14:30 AM EST (000009;003;1079968395) [gc] DEBUG: E1 or T1 device being opened
Mon 22 Mar 2004 10:14:30 AM EST (000009;003;1079968395) [gc] DEBUG: gc_OpenEx(:N_dtiB1T4:P_pdk_us_mf_io:V_dxxxB1C4, EV_SYNC) Success
Mon 22 Mar 2004 10:14:30 AM EST (000009;003;1079968395) [gc] DEBUG: GCST_NULL is the new GC call state after processing
Mon 22 Mar 2004 10:14:30 AM EST (000009;003;1079968395) [dx] DEBUG: dx_play termmask: 512
Mon 22 Mar 2004 10:14:30 AM EST (000009;003;1079968395) [dx] DEBUG: in playfillerfile()
Mon 22 Mar 2004 10:14:30 AM EST (000009;003;1079968395) [dx] DEBUG: calling dx_play filler
Mon 22 Mar 2004 10:14:40 AM EST (000009;003;1079968395) [dx] ERROR: error: -1 calling dx_play filler
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