What does this error mean: Unknown element 'font' errno: 205

[decentdealman]

Hi,
I don't know why my ASP page can not be read. I have a vxml page that submit to an ASP page but each time when it get to the ASP page i keep getting error: Unknown element 'font'
errno: 205
error.badfetch

I am really hooked here because i don't know if the problem is from my server or form plum vxml platform. I HAVE SPENT 7DAYS TRYING TO RESOLVE IT WITH NO SUCCESS. I WILL APPRECIATE IF YOU CAN HELP ME OUT HERE BECAUSE I DONT KNOW WHAT ELSE TO DO.

Here is my code, i think my code is fine but i dont know. pls kindly help me check where i'm going wrong. pls help

Code: Select all

<?xml version="1.0"?> 
<vxml version="2.0">

<%@ Language=VBScript %> 
<%
Dim userno,userpin,Title,Firstname,Lastname
Dim conn,rs,strsql
userno = Request.Querystring("userno")
userpin = Request.Querystring("userpin")
Set Conn = Server.CreateObject("ADODB.Connection")
Set Rs = Server.CreateObject("ADODB.Recordset")
conn.open "DRIVER={Microsoft Access Driver (*.mdb)}; DBQ=" & Server.MapPath("userbase.mdb")
strsql="SELECT * FROM [clients] WHERE [accountno] ='" & acctnumber & "'"
Rs.Open strsql, conn

   If Not rs.Eof Then
	If rs("pin") = acctpin Then
		userno =rs("userno")
	  Response.Write("<goto next=""#UserHome""/>")
		else
	Response.Write("<goto next=""#BadLogin""/>")
				End if

	Title = rs("title")
	Firstname = rs("firstname")
	Lastname = rs("lastname")

rs.close 
set rs = Nothing 
Set conn = Nothing
%>
<form id="BadLogin">
</form> 
<block>
<prompt><voice name="claire"> Incorrect login info, please try again </voice></prompt>
<goto next="index.xml#AskforLogin" />
	</block>

<form id="UserHome"> 
<block>
<prompt><voice name="claire"> Welcome <%= Title %> <%= Firstname %> <%= Lastname %></voice></prompt>
<goto next="#Logoff" />
	</block>
</form> 

</form>
<form id="Logoff">
<catch event="Logoff">
<prompt>Thank you for calling, pls call again. Goodbye!</prompt>
<throw event="telephone.disconnect.hangup"/>
	</catch>
</form>
</vxml>

Pls kindly help me check where i'm going wrong. pls help

[support]

Hello,

When you are viewing the IVR last call log to review the error you will see a link highlighted in yellow. Clicking that link will provide you with the document that was sent from your IVR application server to our VoiceXML browser at the time of the error. Having that document in hand should make it very easy to determine what is happening at your IVR application server. You can search for the font tag that contains the ASP error being reported.

The error you are referring to "Unknown element 'font'" is always an error that is being reported by your application server. The problem is that IVR errors are printed by the ASP environment in an HTML web browser friendly format, this format is obviously not VoiceXML and so the page will fail to validate on the first IVR tag it doesn't recognize, "<font>" in this case.

Regards,
Plum Support