Hello,
I am able to queue an outbound call, however when attempting to transfer the call, the call is disconnected.
Here is a sample outbound script that is grabbed once the call is connected:
<?xml version="1.0"?>
<vxml version="2.0">
<property name="inputmodes" value="dtmf"/>
<form>
<block>
<prompt>This message is for someone.</prompt>
</block>
<transfer dest="tel:+811111111111">
<prompt> Please hold while I transfer you to the next available customer representative. </prompt>
</transfer>
</form>
</vxml>
Of course the dest is a valid phone number.
Any thoughts or feedback is appreciated.
Thanks,
Don
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Call transfer on outbound call
Re: Call transfer on outbound call
When looking at the PBX, this is what the response is
8/26/15 6:06:10 PM-419ms Line = 9, Channel = 23, Q.931 Message = Connect, Call Ref = 104885, Direction = To Switch
8/26/15 6:06:10 PM-427ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2, Response = 200 OK
8/26/15 6:06:10 PM-435ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 104885, Direction = To Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2
8/26/15 6:06:10 PM-438ms Call Ref = 104885, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Trunk
8/26/15 6:06:10 PM-438ms Call Ref = 104885, Answered, Line = 9, Channel = 23
8/26/15 6:06:20 PM-151ms Line = 17, Channel = 2, SIP Message = Response, Direction = From Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2, Response = 100 Trying
8/26/15 6:06:20 PM-154ms Line = 17, Channel = 2, SIP Message = Invite, Direction = To Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
8/26/15 6:06:20 PM-158ms Call Ref = 104886, Originator Type = Trunk, Destination Type = none
8/26/15 6:06:20 PM-165ms Line = 17, Channel = 2, SIP Message = Response, Direction = From Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2, Response = 404 Not Found
8/26/15 6:06:20 PM-170ms Line = 17, Channel = 2, SIP Message = Ack, Direction = To Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
8/26/15 6:06:21 PM-158ms Line = 17, Channel = 1, SIP Message = Bye, Call Ref = 104885, Direction = To Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2
8/26/15 6:06:21 PM-160ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2, Response = 200 OK
8/26/15 6:06:21 PM-161ms Call Ref = 104885, Originator State = Clearing, Type = Trunk, Destination State = Connected, Type = Trunk
8/26/15 6:06:21 PM-161ms Call Ref = 104885, Disconnect from Originator End
notice:
From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
I'm wondering if this has something to do with the upgrade we just had applied to our system.
Thanks,
Don
8/26/15 6:06:10 PM-419ms Line = 9, Channel = 23, Q.931 Message = Connect, Call Ref = 104885, Direction = To Switch
8/26/15 6:06:10 PM-427ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2, Response = 200 OK
8/26/15 6:06:10 PM-435ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 104885, Direction = To Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2
8/26/15 6:06:10 PM-438ms Call Ref = 104885, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Trunk
8/26/15 6:06:10 PM-438ms Call Ref = 104885, Answered, Line = 9, Channel = 23
8/26/15 6:06:20 PM-151ms Line = 17, Channel = 2, SIP Message = Response, Direction = From Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2, Response = 100 Trying
8/26/15 6:06:20 PM-154ms Line = 17, Channel = 2, SIP Message = Invite, Direction = To Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
8/26/15 6:06:20 PM-158ms Call Ref = 104886, Originator Type = Trunk, Destination Type = none
8/26/15 6:06:20 PM-165ms Line = 17, Channel = 2, SIP Message = Response, Direction = From Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2, Response = 404 Not Found
8/26/15 6:06:20 PM-170ms Line = 17, Channel = 2, SIP Message = Ack, Direction = To Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
8/26/15 6:06:21 PM-158ms Line = 17, Channel = 1, SIP Message = Bye, Call Ref = 104885, Direction = To Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2
8/26/15 6:06:21 PM-160ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2, Response = 200 OK
8/26/15 6:06:21 PM-161ms Call Ref = 104885, Originator State = Clearing, Type = Trunk, Destination State = Connected, Type = Trunk
8/26/15 6:06:21 PM-161ms Call Ref = 104885, Disconnect from Originator End
notice:
From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
I'm wondering if this has something to do with the upgrade we just had applied to our system.
Thanks,
Don
Re: Call transfer on outbound call
Everything is working, not sure if anything was changed on the server.
You can remove this posting if you like.
Thanks,
Don
You can remove this posting if you like.
Thanks,
Don