Remove pending calls

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

  • Author
  • Message
Offline

warbabun

  • Posts: 3
  • Joined: Tue May 16, 2017 3:55 am

Remove pending calls

PostTue May 16, 2017 4:02 am

Hello,

For our integration purposes a while time ago we created an outbound campaign but at some point we had to suspend it.
Now we want to restart it, however the queue contains 9472 pending calls. We’re not able to find a way to remove all the calls at once - no such button exists. We absolutely do not want to process all the queued calls. Removing almost 10k entries one by one is out of consideration either. Do you know how can we free our call queue? Should we remove the campaign on the whole and recreate it? If so, then how we do it?

Please advise.

Thanks in advance,
Mike
Offline

support

  • Posts: 3348
  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: Remove pending calls

PostTue May 16, 2017 11:35 am

Hi Mike,

Our engineers can manually remove the remaining queued calls from our database. Can you confirm the login for the account?

Regards,
Plum Support
Offline

warbabun

  • Posts: 3
  • Joined: Tue May 16, 2017 3:55 am

Re: Remove pending calls

PostTue May 16, 2017 12:58 pm

Hello,

Thanks for a quick reply! We login under sigmapayment and the queue that we want to be reinitialized is 'default' (the only one we have).


Best regards,
Mike
Offline

support

  • Posts: 3348
  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: Remove pending calls

PostTue May 16, 2017 2:01 pm

Hi Mike,

All of the queued calls have now been removed from your campaign. Please let us know if you need anything else.

Regards,
Plum Support
Offline

warbabun

  • Posts: 3
  • Joined: Tue May 16, 2017 3:55 am

Re: Remove pending calls

PostWed May 17, 2017 3:53 am

Hello,

Thank you very much guys, great job!

Best regards,
Mike

Return to Plum DEV Q&A

Who is online

Users browsing this forum: Google [Bot] and 1 guest

cron