Transfers - bridge vs blind vs consultative

Questions and answers about IVR programming for Plum DEV

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jverweij

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Transfers - bridge vs blind vs consultative

PostMon Jul 10, 2017 8:30 pm

Are blind or consultative transfers supported? Or is it bridge transfers only? I'm trying to understand if we can perform a transfer, confirm the connection to the 3rd party and then release the line. Is that possible?
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support

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Re: Transfers - bridge vs blind vs consultative

PostTue Jul 11, 2017 9:47 am

Hi,

Thank you for your inquiry. Unfortunately we only support bridge transfers so that means if you were looking for agents to get verbal confirmation of reaching the third party connection, that is not an option on our platform. We apologize for this inconvenience.

Regards,
Plum Support
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jverweij

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Re: Transfers - bridge vs blind vs consultative

PostTue Jul 11, 2017 10:50 am

Is this something on the roadmap for future functionality: to allow a blind or consultative transfer, where we can drop the line after x amount of time? We are receiving client pushback on keeping the line open and incurring costs tied to that.
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support

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Re: Transfers - bridge vs blind vs consultative

PostTue Jul 11, 2017 12:55 pm

Hi,

We could support this but only if you, the customer, brought in your own telecom which has minimum commitments. We suggest you speak with your sales representative regarding this if you are interested in learning more about these commitments. Please let us know if you need assistance reaching out to your sales rep.

Regards,
Plum Support

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