Transfer number from IVR to CSR

Questions and answers about IVR programming for Plum DEV

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alexrepay

  • Posts: 1
  • Joined: Wed Nov 01, 2017 5:44 pm

Transfer number from IVR to CSR

PostWed Nov 01, 2017 5:50 pm

For a transfer from our automated system to an external number how do we use the ivr number for the outgoing transfer instead of the users number.
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support

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Re: Transfer number from IVR to CSR

PostFri Nov 03, 2017 10:48 am

Hi,

Transferring using the ivr phone number would look something like this.

Code: Select all
 <transfer destexpr=" 'tel:+TRANSFER#;ani='+session.connection.dnis">
    <prompt bargein="false">Please wait while you are transferred</prompt>
</transfer>

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