delaying time-out window

Questions and answers about IVR programming for Plum DEV

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whitneyrosa

  • Posts: 1
  • Joined: Mon Nov 19, 2018 6:48 pm

delaying time-out window

PostFri Feb 22, 2019 6:33 pm

Is it possible to adjust the default 3-second time out for a specific IVR system? Plum supports several of our customers' IVR channels, but I have just one asking for a longer time-out. Any information you can provide would be great. Thanks!
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support

  • Posts: 3627
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: delaying time-out window

PostMon Feb 25, 2019 9:06 am

Hello,

Yes, it is possible to adjust the 3-second time out for a specific IVR system. Please refer to the documentation here: https://www.plumvoice.com/docs/dev/voic ... es:timeout. Please let us know if you have any further questions.

Regards,
Plum Support

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