<say-as type="address"> reads Prix as P R I X

[w2gi]

Hi,

We are using <say-as type="address"> ... </say-as> tags to repeat what we said for the address prompt, as a confirmation.

When we say "5405 Grand Prix Court, Fontana, CA 92336"or "324 Grand Prix Avenue, Manteca, CA", the <say-as type="address"> repeats the address with the word Prix as separate letters (P R I X). It should actually repeat it as a single word Prix.

Following is the vxml snippet which captures the address and repeats.

Code: Select all

<form id="getFullAddress">  
   <field name="chosen" type="uscitystate">
      <prompt bargein="false">
         <prosody rate="125.0">Please say your city and state of your address.</prosody>
      </prompt>
	  
      <filled>
		 <assign name="input_city" expr="chosen.city" />
		 <assign name="input_state" expr="chosen.state" />
		 <goto next="#getStreet" />
      </filled>
	  ...
   </field>
</form>

<form id="getStreet">  
   <field name="chosen">
      <grammar srcexpr="'http://vxml.plumgroup.com/grammars/usstreetaddress.php?city='+escape(input_city)+'&state='+escape(input_state)" 
	     root="usstreet" type="application/srgs+xml" mode="voice" />
      <prompt bargein="false">
         <prosody rate="125.0">Please say your full street address: the number first followed by the street name.</prosody>
      </prompt>
	  
      <filled>
         <script>
            if (typeof chosen.StreetNumber === 'undefined' || chosen.StreetNumber == '') {
               chosen.StreetNumber = 'NotProvided';
			};
            if (typeof chosen.StreetPreDirectional === 'undefined' || chosen.StreetPreDirectional == '') {
               chosen.StreetPreDirectional = 'NotProvided';
			};
            if (typeof chosen.StreetName === 'undefined' || chosen.StreetName == '') {
               chosen.StreetName = 'NotProvided';
			};
            if (typeof chosen.StreetSuffix === 'undefined' || chosen.StreetSuffix == '') {
               chosen.StreetSuffix = 'NotProvided';
			};
		 </script>
		 
         <if cond="chosen.StreetNumber != 'NotProvided'">
		    <assign name="address" expr="chosen.StreetNumber" />
		 </if>		 
         <if cond="chosen.StreetPreDirectional != 'NotProvided'">
		    <assign name="address" expr="address + ' ' + chosen.StreetPreDirectional" />
		 </if>
         <if cond="chosen.StreetName != 'NotProvided'">
		    <assign name="address" expr="address + ' ' + chosen.StreetName" />
		 </if>
         <if cond="chosen.StreetSuffix != 'NotProvided'">
		    <assign name="address" expr="address + ' ' + chosen.StreetSuffix" />
		 </if>
         <if cond="input_city || input_city != ''">
		    <assign name="address" expr="address + ', ' + input_city" />
		 </if>
         <if cond="input_state || input_state != ''">
		    <assign name="address" expr="address + ', ' + input_state" />
		 </if>
		 
		 <prompt bargein="false">
		    You said,
			<say-as type="address"><value expr="address" /></say-as>
		 </prompt>
		 <goto next="#confirmation" />
      </filled>
	  ...
   </field>
</form>

Can you please help us in solving this issue?

Thanks,
Mani

[support]

Hi,

Unfortunately, the pronounciation of the word "prix" is inconsistent among the different TTS engines. We did notice, however, that the Nuance RealSpeak engine does pronounce the word correctly.

To change your TTS engine, log into the hosting website, click on the "Applications" header, and then click on the "Edit" link next to the phone number attached to your VXML application. Select "Nuance RealSpeak 4.0" from the dropdown menu for TTS engine, and then click save. Your application should now pronounce the word "prix" correctly.

Regards,
Plum Support