Error log files

[metroscript]

I'm seeing some weird messages in my error log that I've never seen before. Here is an example:

GCEV_BLOCKED

Ever see this before?

Thanks,

Mike C.

[support]

Hello,

That IVR error indicates that there was an error on one of our T1 lines and that you had an active call in the IVR system when this error occurred. We are aware of the IVR error and the IVR system gracefully recovered from this error. You can safely ignore these IVR errors in the future.

Regards,
Plum Support

[metroscript]

Thanks.

We also had users report that they heard "all circuits are busy" on the same day. Was this the same issue?

[support]

Hi,

Yes, this was the same IVR issue.

Regards,
Plum Support

[metroscript]

Thank you for your response. One last question, do you have an email distribution list for issues like this so we could be notified immediately when the problem occurs?

[support]

The IVR support team does have a distribution list for major outages and we can add you to the list.

[metroscript]

Please add us to the list:

info@MetroScript.com


Thanks!

Mike C.

[support]

Hi,

You should send an e-mail to support@plumvoice.com with your IVR customer ID in the subject line and they'll add this e-mail address to the list.

Sorry for the inconvenience.

Regards,
Plum Support

[metroscript]

Will do. Thx!