Hi
I'm running reports from the dashboard for Sept activity and am seeing a few discrepancies. First, I'm running a monthly report selecting the Last Month option - which should pull Sept. The report pulls 8/31 data and does not include a row for 9/30.
We had calls on 9/30 that are in the logs. When I run a custom report pulling 9/30 - 10/3, the report shows 0 minutes, 0 calls for 9/30. But there are 9/30 calls in the logs.
Can you please investigate?
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Report discrepancy
Re: Report discrepancy
Which username is experiencing this issue? We just checked into the admin account (for J. Verweij) but we saw the correct rows for last month, and for 9/30 - 10/3.
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Re: Report discrepancy
That is the correct log in that we are accessing the reports under and it still appears to be an issue with 8/31 showing up for a Sept report and 9/30 not showing up.
Re: Report discrepancy
I will DM screen shots of report we are pulling.
thanks!
thanks!