availability of call logs?

[jverweij]

Will the link to view call logs be restored to the Call Logs page? Even for same day calls the link is not there.

[support]

Hi,

Could you provide a specific call that was/is missing the log so that we can look into it?

Thanks,
Plum Support

[jverweij]

Hi! call log links for all the calls are missing. There used to be document icon that we could click on to show the call log, that is no longer there for calls that occurred even the same day. I know the logs used to be purged after 5 days, but the link is gone for current calls.

[support]

Hi,

We see the document icon for call logs currently. Could you let us know of the timestamp of a specific call that was/is missing the log so that we investigate further?

Thanks,
Plum Support

[jverweij]

Could it be a browser issue? We use Chrome here. There is no icon for the calls.

[support]

Hi,

Chrome and Firefox are both used for us. Can you try a hard refresh on the pages and clearing cache? If that does not seem to resolve it, then what operating system are you working with?

Regards,
Plum Support

[jverweij]

we are upgraded to high sierra

[support]

Hi,

So you have tried hard refresh and cache clear?

We were able to find and click on the call log document icon and see the logs on Chrome browser on macOS High Sierra.

Regards,
Plum Support

[jverweij]

Tried all that. The call log icon does not appear. We are on High Sierra OS. Is that not compatible any longer with the interface?

[support]

Hi,

The call logs are still compatible with the interface. We have verified that logs icon appear on Chrome browser on macOS High Sierra.

Can you send a screenshot or recording of the screen indicating the missing icon to support@plumgroup.com with your customer ID in the subject line? That will help us clarify the issue you are experiencing.

Thanks,
Plum Support