I have a need to report (on a weekly and monthly basis) specific metrics as related to the IVR calls we are making:
- Outbound IVR call date(s)
Reach rate (% picked up)
Completed - By User
Completed - Partially Completed By User
Import Failure - Missing Required Information
Cancelled - User Deceased
Cancelled - Closed out
Cancelled - Do not call, For any reason
Cancelled - Unable to authenticate user
Cancelled - User Uncooperative
Cancelled - No Longer Covered
Cancelled - Cannot continue at this number
Cancelled - User not interested
Can I build tracking for all these events and export?
Please advice.
Thank you!