Hello,
I'm looking to resolve timezone differences between plum fuse+ and live agent timezone availability. From what I can tell, via a JavaScript module that the server is in Eastern Timezone which differs from the timezone of our call center. Couple of questions:
- Can we depend on the server always being in an eastern timezone?
- Is there an easy way to retrieve the current server time in a different timezone (without JavaScript) so that we can compare regardless of server time?
I tried to import some JavaScript datetime libraries to handle the timezone conversion (i.e. moment.js), but it appears that PlumVoice fuse+ cannot handle importing them, I get odd errors when trying to do so.
Are there any suggestions?
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Handling Fuse+ Server & Call Center Timezone Differences
Re: Handling Fuse+ Server & Call Center Timezone Differences
Hi,
Thank you for your post
1. Yes, you can depend on the server always being in the eastern timezone.
2. The easiest way to retrieve a different timezone would be to do the conversion using the JavaScript module.
Please reach back out with any further questions.
Regards,
Plum Support
Thank you for your post
1. Yes, you can depend on the server always being in the eastern timezone.
2. The easiest way to retrieve a different timezone would be to do the conversion using the JavaScript module.
Please reach back out with any further questions.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com