Are you viewing this message from your IVR error logs or from your IVR call logs? If you're viewing them from your error logs, they will not show you the cause of that error. However, if you looked at your IVR call logs, you would be able to see a message similar to this:
Message from ASR engine:
---------
SWI_PARSER_XML_SYNTAX_ERROR| XML grammar failed XML validation| SWIxendElement | Specified root rule not found in XML file 'STRING_GRAMMAR'
SWI_PARSER_GEN_ERROR| XML parse error| SWIgramHandlers::endElement | ... in XML file at line 4 char 11
This message would give you a slight idea of what is causing the error. In this case, due to a bad IVR grammar, an IVR error message was generated.
Hope this helps.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 11:57 am, edited 2 times in total.