Stats via webservice

[w2gi]

The sales guy said to post the question here since he didn't know the answer.

So, two questions.

1. Is it possible to have a post call action to send all the call detail to a url in my infrastructure?

2. Is it possible to issue a web service request once every specified time frame to retrieve all of the call detail?

Thank you,

Jon

[support]

Hi,

Could you please clarify what you mean by "call detail"? Do you mean to say "the information that was stored during the IVR call" such as the caller's input? Or do you mean "the information that's stored in our IVR session logs"?

Also, are your questions directed toward our VoiceXML IVR Hosting Service or towards our Plum IVR Survey tool?

This information would help us better answer your questions.

Regards,
Plum Support

[w2gi]

This is in regards to the VXML IVR service not the Survey.

Basically, this would be the call level detail. The input caller, call length, any carrier information, etc. We recognize how to log the input variables but this is the telephony level call detail.

Is that available?

Thanks.

Jon

[support]

Hi,

Thanks for the information.

To answer both of your IVR questions from earlier, it is not possible to have a post call action that would send this call lever detail information nor is it possible to issue a web service request to retrieve this information.

Regards,
Plum Support

[w2gi]

Thank you for the clarification. So, can an automated report be run which will ftp the call level detail files to us? Or any other automated capability?

Jon

[support]

Hi,

Sorry, but there aren't any automated capabilities that would allow for you to send this telephony call level detail to you.

However, looking back at your previous post, if you wanted to capture the input caller (caller ID) of an IVR call, you can use the IVR session.telephone.ani variable and submit it to your URL once the IVR call is finished:

http://www.plumvoice.com/docs/dev/voice ... ephone.ani

For call length, here are two previous posts that demonstrate how you can capture this:

http://support.plumvoice.com/viewtopic.php?t=697

http://support.plumvoice.com/viewtopic.php?t=444

Regards,
Plum Support