Call Logs downloaed?

rikym · Post by **rikym** » Mon Sep 22, 2008 11:07 pm

Can I download the call summary logs for import into a system to track session usage say for billing purposes? I looked at the reports but they don't allow for SAVE AS. I would have to cut and paste the results? Is there an easier way to get the CDRs?

support · Post by **support** » Tue Sep 23, 2008 8:44 am

Hi,

Sorry, but currently, there isn't any way to download IVR call summary logs into your IVR system.

However, we are currently implementing access to the IVR session logs via a SOAP service as a future addition to our IVR hosting site. There is no guaranteed release date for this addition yet.

Regards,
Plum Support

rikym · Post by **rikym** » Sun Oct 19, 2008 11:21 pm

Can I please offer to part of a beta test group for this new service when its available and do you ahve any further information on the schedule to implement it?

support · Post by **support** » Mon Oct 20, 2008 9:00 am

Hi,

There is still no specified release date for this IVR feature to our IVR hosting site. However, we will post a notification in our "Release News" section of this forum to let you know when this IVR feature becomes available.

Regards,
Plum Support

marguin · Post by **marguin** » Thu Nov 12, 2009 11:04 am

Is there any update to this topic? I am looking to be able to write a script to pull CDR's and report on them.

thanks.

support · Post by **support** » Thu Nov 12, 2009 11:16 am

Hi marguin,

Thanks for your inquiry.

This topic is still being discussed amongst our IVR hosting site developers. Once we have word on any updates, we will let you know by posting a reply to this topic.

Regards,
Plum Support

jrevirtualarchitect · Post by **jrevirtualarchitect** » Mon Sep 12, 2011 6:15 pm

Any update on this post? We are interested in downloading or exporting the call logs. I see this post is almost two years old. Have the SOAP services been deployed yet for this?

Please advise,
Jason E

support · Post by **support** » Tue Sep 13, 2011 5:15 pm

Hi,

This feature is still being discussed internally. Once we have any updates, we'll be sure to let you know.

Regards,
Plum Support

jrevirtualarchitect · Post by **jrevirtualarchitect** » Tue Sep 13, 2011 5:49 pm

Is it possible to capture a call ID number or some other unique identifier that we can send to our web services so that we can track an action back to a specific call in the call log?

support · Post by **support** » Wed Sep 14, 2011 1:19 pm

Hi,

Yes, if you're looking to specifically capture the caller ID number, you can use the session variable, session.telephone.ani.

Regards,
Plum Support

Plum IVR Support

Call Logs downloaed?

Call Logs downloaed?

implement access to the IVR session logs via a SOAP service

Call Detail Records download

when IVR feature is released, it will post in "Release

any update to this>?

topic being discussed by IVR hosting site developers

Re: Call Logs downloaed?

Re: Call Logs downloaed?

Re: Call Logs downloaed?

Re: Call Logs downloaed?