We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

voice input issue

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
zone24x7
Posts: 29
Joined: Fri May 19, 2006 7:50 am

voice input issue

Post by zone24x7 »

we are using the Speech work OSR 2 pack and the settings for bargein and silent threash holds are at -30 and -40 db
even though without much background noice this doesnt not pick the voice inputs properly our sample script is running on the plum test server on the number 6177123156 and on our live server 7709135021 any idea on what is wrong on this setup. if you can dial into these numbers and test it would be a great help
Top
support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
Contact support

arrange to have Plum engineer look at configuration of IVR s

Post by support »

In order to fully diagnose the IVR issue, you will need to email support@plumvoice.com, set up temporary remote ssh access to your server, and arrange to have a Plum IVR engineer look at the configuration of your IVR server. Please be sure to include your customer ID in the subject line of your email.

Thanks!

Plum Support
Top
Post Reply

Return to “Plum DEV Q&A”