FEMALE VOICE

[lpinelis@ibigroup.com]

Hello,

I am wondering if there is a way to switch the voice on my IVR from a male voice to a female voice?

Thank you,

LIP

[support]

You can use the IVR tag, <voice>, to accomplish that.

[support]

Hello,

You can change the voice used by the plum IVR system using the IVR tag, <voice>. You can either use a specific female voice or you can simply choose a gender and use the default male or female voice. Here is an IVR example that uses the Julia voice:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
	<form>
		<block>
			<prompt bargein="false"><voice name="julia">Hello my name is Julia.</voice></prompt>
		</block>
	</form>
</vxml>

Regards,
Plum Support

[lpinelis@ibigroup.com]

Ok, Julia works, but can I make the voice global? I read on another post that there is a <property> feature.

Does it work? Where do I insert it in the code?

I've tried this:

<property name="voicegender" value="female"/> right below the xml and vxml opening lines

but it doesnt work.

[lpinelis@ibigroup.com]

Ok, Julia works, but can I make the voice global? I read on another post that there is a <property> feature.

Does it work? Where do I insert it in the code?

I've tried this:

<property name="voicegender" value="female"/> right below the xml and vxml opening lines

but it doesnt work.

[support]

Hello,

The IVR code you specified is a new feature on the Plum IVR platform. This feature has not been fully deployed yet, but it is available to customers making IVR outbound calls or using a toll-free number provided by Plum. If you are using a local 617 Boston number this feature has not yet been enabled and you will have to use the IVR tag, <voice>.

Regards,
Plum Support

[lpinelis@ibigroup.com]

Ok thanks for your quick reply.

[fkuhne]

Hello,

The code you specified is a new feature on the Plum platform. This feature has not been fully deployed yet, but it is available to customers making outbound calls or using a toll-free number provided by Plum. If you are using a local 617 Boston number this feature has not yet been enabled and you will have to use the <voice> tag.

Regards,
Plum Support

Hello,

Just to be clear, what you are saying here is that it is not available in the development environment, but that it IS available in the production environment correct?

So, if we go ahead and add this document level tag, will it just be ignored safely or will we need to leave it out until we get a production account active?

[support]

Hello,

Yes, this IVR feature is currently only available on the production toll-free numbers. Also, setting the IVR global property will not cause any problems on the local numbers it is safely ignored.

Regards,
Plum Support