We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Call transfer Not working

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
awaneeshp
Posts: 29
Joined: Fri Nov 17, 2006 1:48 am

Call transfer Not working

Post by awaneeshp »

Hi,

I have this VXML from call transfer which i got from the thread..

http://support.plumgroup.com/viewtopic. ... ect+hangup


<?xml version="1.0"?>
<vxml version="2.0">
<form id="transfer">
<transfer name="the_transfer" bridge="true" destexpr="+15613689500" connecttimeout="10s">
<prompt bargein="false">Please wait while I transfer you to the next available representative.</prompt>
<filled>
<if cond="the_transfer == 'noanswer' || the_transfer == 'network_busy' || the_transfer == 'unknown' || the_transfer == 'busy'">
<prompt>I was unable transfer you to a representative at this time. Please try again later. <break time="2s"/></prompt>
<goto next="#card_holder"/>
</if>
</filled>
</transfer>
</form>
</vxml>

But it seems to be not working & we are not able to transfer the call & getting the prompt as mentioned in the VXML.

Please help by pointing out the mistakes in the VXML if any as its very important.

Thanks,
-Awaneesh

awaneeshp
Posts: 29
Joined: Fri Nov 17, 2006 1:48 am

Post by awaneeshp »

Sorry, i got the cause of the error & it was destexpr="+15613689500" which was supposed to be dest="+15613689500"


Thanks,
-Awaneesh

Post Reply