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Delayed utterance

Questions and answers about IVR programming for Plum DEV

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markkerzner
Posts: 2
Joined: Thu Aug 30, 2007 10:10 am

Delayed utterance

Post by markkerzner »

Hi,

when I get the call from Plum, it waits for 5-10 seconds before starting to talk. Can this be controlled?

Thank you,
Mark
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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IVR feature- callee type detection system can be disabled

Post by support »

Hi,

This delay is the callee type detection system attempting to identify the remote callee as "human" or "answering machine". You should send an email to support@plumvoice.com and include your IVR Customer ID in the subject line if you want to have this feature disabled. The Customer ID would be found in your support contract with Plum. If you do not yet have a support contract with Plum, you should contact your sales representative regarding this issue.

Regards,
Plum Support
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