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Intermittent error when trying to retrieve a page

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metroscript
Posts: 78
Joined: Mon Sep 25, 2006 6:52 am
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Intermittent error when trying to retrieve a page

Post by metroscript »

Good afternoon,

We just went live in production with our application a few weeks ago. I've made hundreds of calls in the development environment during the testing of our application and have never received the following error. It occurs during a POST, on different xml pages, and 1 or 2 times out of a hundred calls. The error is attached below and states "Empty reply from server". Have you ever seen this before? It is extremely alarming if it occurs in between the two xml pages when the user makes a recording and attempts to save the recording. Since there has been calls to the system after this occured, I don't know how I could provide the entire log. This log is from the Error Logs section. I cannot replicate the issue in Dev or Prod, since it is intermittent. I googled the error, but haven't seen anything related to IIS. Please help.

Thanks,

Mike C.

Code: Select all

error 4806145232 82 [05/Oct/2007:12:57:24 -0400] 8667211020 000004;082;1191603141 Error fetching document http://www.metroscript.com/voicexml/check_password.xml due to Empty reply from server
error 4806145232 82 [05/Oct/2007:12:57:24 -0400] 8667211020 000004;082;1191603141 DocumentParser::FetchBuffer - could not open URL: check_password.xml
error 4806145232 82 [05/Oct/2007:12:57:24 -0400] 8667211020 000004;082;1191603141 DocumentParser::FetchDocument - exiting with error result 2
error 4806145232 82 [05/Oct/2007:12:57:24 -0400] 8667211020 000004;082;1191603141 errno: 203 uri check_password.xml

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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IVR Intermittent error when trying to retrieve a page

Post by support »

Hi,

You might want to take a look at your IIS logs on October 5, 2007 to see if the request from our IVR server was ever received. It seems that your web server was not able to return the document "check_password.xml", which generated the IVR error that you got in the IVR call log.

Regards,
Plum Support

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