Tags being read weird behaviour

[sking@xosphere.com]

Hello guys, I have the following piece of xml:

<menu id="monsterTruckRallyGuy">
<prompt bargein="false">
<value expr="friendsname"/>
<voice name="ray">
Did you know weekends start
on Thursday, Thursday, Thursday! That's right
</voice>
</prompt>
<prompt bargein="false">

<value expr="friendsname"/>

<voice name="ray"> it's
Boneless Thursdays and
</voice>
</prompt>


<prompt bargein="false">
<value expr="yourname"/>

<voice name="ray">
would like you to come on down and
devour some blazin boneless wings,
watch sports and drink beer at Buffalo Wild Wings!
This Thursday night at
</voice>

</prompt>

<prompt bargein="false">
<voice name="ray">

<value expr="hourglobal"/> hours and <value expr="minutesglobal"/> minutes


That's Thursday, Thursday, Thursday night!
For Boneless Thursdays at Buffalo Wild Wings.
It's gonna be awesome, awesome, awesome…
</voice>

<value expr="friendsname"/>

</prompt>

<prompt bargein="false">
<voice name="ray">
Press 1 to review the message. 2 to send it
along. Or 3 to go back.
</voice>
</prompt>

<choice dtmf="1" next="#monsterTruckRallyGuy"></choice>
<choice dtmf="3" next="#chooseCharacter"></choice>
<choice dtmf="2" next="#commitData"></choice>
<!-- <choice dtmf="2" next="#sendMessage"></choice> -->
</menu>


I dont understand why the tags are being read, for example, if you run this, you will listen "blah blah bargein equals false blah blah blah"
In some cases the <value expr="yourname"/> recording is not played, I had to put this tag out of the voice tag because it was not being played.

Any ideas?

Thank you

[support]

Hi,

We weren't able to replicate the IVR behavior that you have described. Can you be more precise as to where you are hearing the problem?

Regards,
Plum Support

[sking@xosphere.com]

It fails on the following lines only the first time it is read:

<voice name="ray">

<value expr="hourglobal"/> hours and <value expr="minutesglobal"/> minutes


It says "voice name equals ray" and reads the following lines properly.
If I choose to listen again the same thing it fails here:

It's gonna be awesome, awesome, awesome…
</voice>

<value expr="friendsname"/>

Saying something about experiencing technical difficulties.


Thank you

[support]

Hi,

We have been able to replicate this IVR issue and we're currently working on finding a solution for you.

Regards,
Plum Support

[support]

Hi,

The reason you are getting this IVR error is because of the "..." that you have in this line of IVR code:

Code: Select all

 It's gonna be awesome, awesome, awesome… 

Once you remove the "..." from your IVR code, everything should work fine.

Hope this helps.

Regards,
Plum Support

[sking@xosphere.com]

Thank you guys for the info