How to write out the error message to the log

metroscript · Post by **metroscript** » Fri Jan 02, 2009 7:48 pm

Ok. Thanks. Please keep me posted on what you find as to why we had calls enter our <error> handling but no errors appeared in the Plum log. Thanks.

metroscript · Post by **metroscript** » Tue Jan 06, 2009 8:00 am

I just want to verify you are still looking at this issue.

support · Post by **support** » Tue Jan 06, 2009 9:42 am

Hi,

Yes, we are still trying to reproduce your IVR issue so that we can try to debug it.

However, is there a specific place when this IVR error occurs? Does it happen while the user is recording? Does it happen after they enter a DTMF-key from 0 to 9? Or is it completely random?

Regards,
Plum Support

metroscript · Post by **metroscript** » Tue Jan 06, 2009 5:15 pm

Thanks for the reply.

According to my log files, the user is recording in that vxml file that I sent you and then all of a sudden then go into the <error> code. They do not hit any dtmf keys or else that would show in the log file, as you can see by my code. As yes, this seems to be very random and hasn't occured since Dec 10. No coding changes have been made to the application since October.

support · Post by **support** » Tue Jan 06, 2009 5:23 pm

Hi,

Thanks for the information. Yeah, after a couple of IVR calls trying to reproduce the IVR issue, we tried just starting a recording and not entering any DTMF keys to see if it would generate the same IVR error that your users are experiencing.

However, none of those IVR calls have been successful yet in producing the <error>.

Regards,
Plum Support

Plum IVR Support

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