Log a call

soso · Post by **soso** » Fri Feb 27, 2009 10:26 am

Hi,

I want to log the begin and the end of the call.

How do I proceed?

Thanks.

support · Post by **support** » Fri Feb 27, 2009 11:08 am

Hi,

Do you mean that you want to log the start time at the beginning of the IVR call and the end time at the end of the IVR call to capture the IVR call length? Please clarify, so we can best help you with a sample IVR code.

Regards,
Plum Support

soso · Post by **soso** » Fri Feb 27, 2009 11:09 am

Hi,

Yes, I want to do this.

support · Post by **support** » Fri Feb 27, 2009 11:13 am

Hi,

These are two previous posts that may answer your question:

http://support.plumvoice.com/viewtopic.php?t=697

http://support.plumvoice.com/viewtopic.php?t=444

Using either of these IVR techniques will help you capture the duration of your IVR call.

Regards,
Plum Support

Plum IVR Support

Log a call

Log a call

clarification needed for IVR code for times

Posts with IVR fixes for call length